General questions
Contact our office directly or fill out our online request form.
A property manager is responsible for tasks like tenant relations, rent collection, property maintenance, and ensuring compliance with property laws. They also handle lease agreements, property marketing, and financial reporting for property owners.
Yes. A personalized plan can be created for all property owners.
Tenant screening typically involves evaluating a potential tenant’s background to assess their suitability. This process often includes checking credit history, rental history, employment verification, and criminal background. The goal is to ensure the tenant is reliable and financially responsible.
Property management fees can vary, but common ones include a percentage of the monthly rental income (usually 8-12%), leasing or tenant placement fees, and potentially additional charges for services like maintenance coordination or lease renewal. It’s important to clarify the fee structure.
Property managers follow a structured process for maintenance and repairs. This involves regular property inspections to identify issues, promptly addressing tenant-reported problems, obtaining repair quotes, coordinating with qualified contractors, and overseeing the repair process. Effective communication with both tenants and property owners is crucial throughout.
The frequency of property and tenant status reports can vary, but we provide monthly reports to property owners. These reports typically include financial summaries, details on rental income and expenses, updates on property maintenance, and information about tenant activities. Some property owners may prefer more or less frequent reporting based on their preferences and the agreement with the property manager.
Other questions
At this time we don’t have an owner’s portal but we are working to add the this feature.
Rent is paid through a payment app. We accept payments by ACH, debit or credit or cash as on of our payment facilities.
We use several online rental sites, like Zillow, apartments.com and social media sites.
All modifications are required in writing. Terminations will be in line with the service contract.
Our success depends on factors like communication skills, responsiveness, knowledge of local property laws, and the ability to handle diverse responsibilities efficiently. Exceptional customer service, transparent reporting, and a proactive approach to problem-solving can sets us apart. Additionally, we have a strong understanding of the real estate market and have the ability to adapt to changing conditions.
We assist with evictions and collecting unpaid balances through a 3rd party collection agency.
We have emergency protocols in place for after-hours situations. We provide tenants with emergency contact information and have a system for receiving and responding to urgent issues. We have emergency services and on-call staff to address critical maintenance issues, like plumbing or electrical problems, outside regular business hours. Clear communication from the tenant and a swift response are essential in handling after-hour emergencies effectively.